Where can I earn points for my purchases?
Fragrance Family members earn points on every dollar spent (excluding taxes and shipping fees) at Yankee Candle® stores, Yankee Candle® Outlet stores, and YankeeCandle.com in the U.S.A. Points cannot be earned from international purchases or outside retail stores.
What purchases qualify to earn points?
Fragrance Family members earn points on the dollar value (before taxes) of almost everything they buy at U.S. Yankee Candle® stores and on YankeeCandle.com, including Yankee Candle®, WoodWick®, and Chesapeake Bay Candle® brand products. Points are not earned on gift card purchases, taxes, or shipping fees. Any restrictions will be set forth in store or on our brand websites.
How do I earn points for purchases?
If you are shopping at a Yankee Candle® store or Outlet, then provide your email address to a store associate at the register and your points will be automatically added to your Fragrance Family account when you make your purchase.
If you are shopping on YankeeCandle.com, then make sure you are signed into your account before you make your purchase and your points will be automatically added to your Fragrance Family account once your order has shipped.
How do I redeem my points for Fragrance Cash?
Every time you reach 1,000 points as a Fragrance Family member, you will automatically receive an email with a coupon for $5 in Fragrance Cash. (If you earn 2,000 points in a day, we will send you $10 in Fragrance Cash, and so forth, up to $20 per day.)
Do I really earn double points on Auto-Ship orders?
Yes! All Fragrance Family members earn 2X points on the dollar value (before taxes) of any Auto-Ship subscription orders. Find out more about Auto-Ship by reading our Auto-Ship FAQ.
When do I receive my points?
For in-store purchases, your points will be added to your account within 24 hours of your transaction.
For online purchases made on YankeeCandle.com, your points will be added to your account when your items ship. This means that there will be a short period after you place your order where your points do not yet appear in your account. We’ll send a shipping confirmation email to let you know when your items are on the way!
How can I see how many points I earned with my order?
You can see how many points you earned from an order made on YankeeCandle.com by logging into your account, clicking on ‘My Rewards Overview’, and scrolling to the bottom to see your order history.
I made a purchase, so why can’t I see the points in my account yet?
Points earned from purchases made on YankeeCandle.com will be automatically added to your account when your order ships and you get your shipping confirmation email. Points earned from purchases made in Yankee Candle® stores will appear in your account within 24 hours of purchase. If your points still have not appeared in your account after that, then please contact our Customer Care Team.
How else can I earn points?
There are many ways for Fragrance Family members to earn points! You can:
• Add Information to your profile, like your birthday and your phone number (50 points each). Don’t forget, we can’t send your special birthday gift reward unless you tell us when your birthday is!
• Take Quizzes (25 points for each unique quiz you take on our website, limit 1 set of points per quiz).
• Write a Review (25 points per review, up to 10 times per year).
• Fragrance by Room (25 points for browsing, every 90 days)
• Browse Digital Catalog (25 points for browsing, every 90 days)
• Check Out Our Instagram (10 points for clicking, every month)
• Check Out Our Facebook (10 points for clicking, every month)
How do I earn points for taking quizzes?
We often have short quizzes on YankeeCandle.com that help us make fragrance recommendations and find out what you like. Fragrance Family members earn 25 points for every quiz they take on our site! Just make sure that you’re signed into your account before you start. Please note that you’ll only earn points one time per unique quiz. We may not always have a new quiz available, so if you don’t see one, then check again soon. All of our quizzes are short and sweet!
How do I earn points for writing reviews?
After you have purchased an item while signed into your account on YankeeCandle.com, you will receive an email about your purchase. Check the ‘I want to earn rewards points for this review’ box in the email and follow the instructions to submit a review of your purchased item. Once your review has been approved, the points will be added to your account within 48 hours. You’ll earn 25 points for each review, up to 10 reviews each calendar year!
Do my points expire?
Points expire after 12 months on the last day of the month they were originally earned (for example, if you earned points on any day in January, they will expire on January 31st of the next year if you have not earned enough for them to turn into Fragrance Cash). You can view available points and expiration dates in the Rewards Overview section in your account. Fragrance Cash earned through points expires 90 days after it is emailed to you.
What is the difference between my current point balance and my total points earned?
You may have noticed that there are two different point totals listed in your Fragrance Family account:
• Your current point balance keeps track of how close you are to earning your next $5 Fragrance Cash reward. Once you reach 1,000 points and get your reward, your point balance will reset back to zero (plus any leftover points over 1,000 from your last purchase). This is also the number of points that you can see next to your name when you log in.
• Your total points earned are all of the points that you’ve collected in our new program since January 1st of the current calendar year. These are the points that count toward your membership status of Fragrance Fan or Fragrance Lover. You’ll keep this status for the rest of the calendar year in which it was earned — plus the whole year following!
Will I earn points for a purchase made using a Yankee Candle® Gift Card or Fragrance Cash?
You can earn points for purchases made using a gift card or Fragrance Cash on all items except for the purchase of new gift cards. (Please note that you will not earn points on the cost of shipping fees or tax.)
Why didn’t I earn points on my purchase?
There are a few reasons why you may not have earned points on a purchase:
• You might have forgotten to give your email address at the register when you paid for your in-store purchase. Always let your store associate know that you’re a Fragrance Family rewards program member before you pay.
• You may have checked accidentally out as a guest when you made a purchase on YankeeCandle.com. You need to be logged in to your account before purchasing.
• You may have made an international purchase. Only orders placed and shipped within the U.S.A. can earn Fragrance Family rewards points.
Can I receive points for purchases made before I became a FRAGRANCE FAMILY member?
We’re sorry, but you can only earn points on purchases made while you are an active FRAGRANCE FAMILY member.
Is there a maximum number of points that I can earn in a year?
You can earn up to 30,000 points ($150 in Fragrance Cash) between January 1st and December 31st of each year.
